Terms of service
Reservation Policy
As we value your time and the time of other guests, all guest reservations require a credit card upon booking. Please refer to our cancellation policy below if you need to reschedule or cancel your reservation. All services may require a deposit if there is more than one last minute cancellation. Extended specialty color services, major color corrections, straightening services, and extensions require a consultation and a 50% deposit of the anticipated amount. All deposits are non-transferable and non-refundable.
Cancellation Policy
We strive to provide our guests with the highest quality service and therefore must protect the time of your service providers and respect other guests’ scheduled appointment times. Our cancellation policy is as follows:
24-Hours: We kindly ask for a 24-hour cancellation notice for all salon services. Failure to provide 24-hour notice will be subject to a 50% cancellation fee of the anticipated service amount.
Same Day Cancellation: Same day cancellations will be subject to a 50% cancellation fee for the anticipated service amount. Same day is from midnight until scheduled appointment time. Guests who cancel the same day of the service will have a notation made in their file and may be subject to required deposits on future appointments.
No Shows: If you no show for your appointment, without contacting the salon, you will be automatically charged a 50% service charge of the anticipated service amount at your service provider’s level and will be required to make a deposit of 50% of the service amount for your next appointment reservation.
Deposits: Any guest who cancels the same day two times or more will be required to put a minimum of a 50% NON-REFUNDABLE deposit for every future appointment.
Right to Service: Service providers reserve the right to refuse service for guests with excessive or subsequent last-minute cancellations or no shows.
Late Arrivals
At The Ivy, your time & preferences are our top priority. Being on time is greatly appreciated to ensure a consistent and quality service, as well as a courtesy to other Ivy guests who come after you. Please note late arrivals may be subject to a shortening of service offerings or a rescheduling of your appointment. Guests who arrive 15 minutes late or greater two times or more may be subject to a 50% deposit down for subsequent appointments.
Clothing Protection
Wearing your favorite shirt or dress? Hang it up! We highly encourage a color robe with any color appointment. However, even with a robe, there’s always a risk of color traveling, so please protect your pretties by leaving them on the hanger. The Ivy will not be held liable for any staining or damages to clothing.
Ivy Kids
We happily welcome children to The Ivy experience for any service. Please note all children 18 and under receiving services must have a parent or guardian present at the time of service. To ensure the highest level of attentiveness between our guests & artists, and as a consideration to other guests, we do recommend that children visit only when receiving services. We understand snow days and life can happen, so in the event your child must accompany you, be mindful that the salon environment contains sharp objects, hot tools, and chemicals potentially dangerous to unattended children and some color appointments can take an average of 3 hours per visit. Children are not allowed on the styling floor due to safety precautions (including infants in car seats & carriers) and are welcome to wait independently in our lounge area space permitting. We thank you in advance for helping us keep your child’s safety a priority.
Guarantee of Service
If you are not satisfied with the quality of any service please notify us within 1 week and we will consult with you to determine how we may adjust your service accordingly. No refunds or credit for services will be given, but our artists’ top priority is 100% happy, defined guests and to ensure your satisfaction with your service results.
Gratuity
Gratuity is not included in any services, packages, or gift cards. As always, gratuities are discretionary and appreciated. If you choose to leave cash for gratuities, we do provide change as well as envelopes. While we do not offer cash back on credit cards, you do have the option to add gratuities to your card.
Retail Product Returns & Exchanges
We understand not every product recommendation will make it to your top 10 list. We accept any unopened, un-used products within 14 days of purchase for a full refund in the original form of payment. Any open products can be exchanged for salon credit within 30 days. Unless defective, all used brushes, combs, or hard tools may not be returned. All accessories are FINAL SALE and are non-refundable.
Confidentiality/Privacy Policy
We know privacy is equally as important to you as it is to us. The Ivy will not share or sell guest information to any outside party, and collection of personal information is for client profile services only. Online bookings are through a secure site and credit card information is never stored or visible in the client profile. Personal data collected is for information notification such as email and text confirmations, generic feedback purposes, and for general statistical analysis of use of the site and user improvements.
Accepted Forms of Payments
Visa, Mastercard, Discover, American Express, Apple & Google pay, and cash. We do not accept personal checks or money orders.
See you soon,
THE IVY LEAGUE